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Help&Support
We are CVR Group (Carvector Co LTD and CVR Group Co LTD) – the official car dealer with access to more than 230 well-known auction houses and groups throughout Japan (USS, TAA, CAA, HAA, LAA Group of Auction Houses).
Our company purchases vehicles at Japanese auctions and stocks and exports worldwide. We provide a full range of services: car search, purchase, export procedures, inspection, ocean freight, and assistance with customs clearance.
Our company's registered address:
1-6-1 Sugekitaura, Tama-ku,
Kawasaki-shi, Kanagawa-ken,
Japan 214-0008
You will gain access to the extended functionality of the carvector.com system.
This service includes:
– Access to the Personal account of the system.
– Work with a personal manager-consultant.
– Access to detailed information about cars that are for sale, have been sold, or will be sold soon.
– Access to transportation prices and detailed information about the car before purchase.
– Access to some non-public auctions.
– Viewing high-quality photos of lots.
– The ability to make requests for the translation of auction sheets and make bids at the auction.
In your personal customers account, you will be able to:
– See the requests, bids, and auction results for your lots.
– Receive translations of auction sheets.
– Control your purchases and financial balance.
– Obtain necessary documents and photos.
– Use direct access to online auctions.
All user account features are provided free of charge.
No membership fees or monthly/yearly payments are required.
We are CVR Group (Carvector Co LTD and CVR Group Co LTD) – the official car dealer with access to more than 230 well-known auction houses and groups throughout Japan (USS, TAA, CAA, HAA, LAA Group of Auction Houses).
Our company purchases vehicles at Japanese auctions and stocks and exports worldwide. We provide a full range of services: car search, purchase, export procedures, inspection, ocean freight, and assistance with customs clearance.
Our company's registered address:
1-6-1 Sugekitaura, Tama-ku,
Kawasaki-shi, Kanagawa-ken,
Japan 214-0008
To send a request, you can use one of the following methods:
1) On our website, use the buttons to send a message via WhatsApp or Telegram. A manager will respond to your message.
2) You can also send a request to the email: info@carvector.com
3) Additionally, forms and buttons for sending requests are placed in various parts of the website. Use any of them.
4) You can call us by phone: +81-4-4874-0772
The main languages our employees communicate in are Japanese, English, German, Arabic, and Russian.
However, if needed, we can use an online translation service to provide consultation in a language convenient for you.
However, if needed, we can use an online translation service to provide consultation in a language convenient for you.
Our official office working hours:
Monday to Friday: from 09:00 to 18:00 Tokyo local time.
Saturday: from 09:00 to 15:00 Tokyo local time.
Sunday: closed.
We provide online consultations:
Monday to Friday: from 09:00 to 02:00 Tokyo local time.
Saturday: from 09:00 to 15:00 Tokyo local time.
Sunday: on-duty staff, responses are provided in order.
You will gain access to the extended functionality of the carvector.com system.
This service includes:
– Access to the Personal account of the system.
– Work with a personal manager-consultant.
– Access to detailed information about cars that are for sale, have been sold, or will be sold soon.
– Access to transportation prices and detailed information about the car before purchase.
– Access to some non-public auctions.
– Viewing high-quality photos of lots.
– The ability to make requests for the translation of auction sheets and make bids at the auction.
In your personal customers account, you will be able to:
– See the requests, bids, and auction results for your lots.
– Receive translations of auction sheets.
– Control your purchases and financial balance.
– Obtain necessary documents and photos.
– Use direct access to online auctions.
All user account features are provided free of charge.
No membership fees or monthly/yearly payments are required.
For security reasons, all passwords on the site are stored in encrypted form. Therefore, no one can view your password and remind it to you. The only way to log in if you forgot your password is to use the password reset form and create a new password. To do this, click on the "Forgot Password?" link during authorization.
An instruction for password recovery will be sent to your email. Naturally, you must have access to your mailbox. If you do not have access to your mailbox, you can only restore access through an official request.
There could be several reasons:
– Incorrect login or password (extra space or capital letter where it should be lowercase). Ensure the password is entered correctly.
– Try restarting the browser.
– Try clearing the browser cache.
– Incorrect login or password (extra space or capital letter where it should be lowercase). Ensure the password is entered correctly.
– Try restarting the browser.
– Try clearing the browser cache.
If these steps do not help, contact your manager for assistance.
Yes, it is safe.
Additionally, we only work with clients who provide their real personal data during registration. Your personal data is necessary for issuing documents, sending correspondence, generating invoices and other legally significant actions if you decide to use our company's services.
Our website complies with the General Data Protection Regulation.
Additionally, we only work with clients who provide their real personal data during registration. Your personal data is necessary for issuing documents, sending correspondence, generating invoices and other legally significant actions if you decide to use our company's services.
Our website complies with the General Data Protection Regulation.
Within the framework of our cooperation, your personal data will be accessible only to employees of our company who are directly involved in interacting with you and/or handling the preparation of necessary documents.
Your personal data may also be partially transferred to other companies involved in the process of purchasing, transporting, storing, and insuring your vehicle.
We have a "Public Offer" that describes in detail how your data is protected on our site.
All items listed for auction, in addition to photos, have an auction sheet.
The auction sheet (checklist) is a standard form filled out by evaluation specialists before the car is put up for auction. This is the primary way to present buyers with information about the car's condition.
Auction sheets contain inspector notes written in Japanese, which can give you an idea of the car's condition specifics.
Our company's staff will provide you with a translation of the auction sheet for each car that meets your requirements.
You can also order an additional inspection of the selected car by our specialist at the auction. The specialist will check the paintwork condition, presence of damage, engine operation, and other technically significant details, and also make a video report for you.
This service is paid and not available for all auctions. You can find out about the possibility of an additional inspection of the car you are interested in from your manager.
Contacts
Japan office +81-4-4874-0772
German office +49-177-5792807
Make money with us
Save up to 20%
In choosing between a Japanese auction and your local market, remember that at the auction you can buy a car with lower mileage and better condition for less money.